Automation is becoming a strategic trend and goal for most successful organizations around the globe. But what kind of automation are they zeroing in on, and are they applying any particular methodology? The field of automation is undoubtedly a vast arena with...

Certainly, no private sector has felt the brunt of COVID as the insurance industry. A recent report estimates of the cumulative payout of American insurers for pandemic-related care are as high as over half a trillion. At the same time, exciting technologies are...

Last year, I spoke at Decision Camp about practices that rapidly orient a new team and get them discovering problems in their project--like a compass orienting them toward the North Star. We covered exploring a journey, working through assumptions, stating the problem...