Blog - InRule

Turning Churn Reduction From Desire to Action With Enhanced Decisioning

For every service provider, every subscription-based business and every other business that depends upon a steady, ongoing revenue stream from monthly payors, churn is their universal bane. Obviously the higher the churn rate, the more pressure on new sales....

What Separates Digital Process Automation from Robotic Process Automation

One technology that often comes to mind when discussing automation as a concept is Robotic Process Automation (RPA). Most companies that have invested in automation have implemented RPA to alleviate their coworkers from manual, tedious, and repetitive tasks. Digital...

AI for Telecom, A Very Good Decision

The complexity of satisfying telecom customers demands a technology that delivers the flexibility, insights and comprehensive reach of integrated AI. As a provider of services vital to nearly everyone, the job of optimizing customer data, while seemingly...

Automate Personalization: Building Customer Loyalty Through AI Decisioning

No two customers are alike, and nothing knows it better than AI. More and more service businesses, in sectors from airlines to gaming, are realizing real value from using decision automation, supported by powerful machine learning, to manage and enhance their...

AI Decisioning: What is it, exactly?

Every second of every day, all across the globe, vital, life-affecting decisions are increasingly made not by people, but by AI decisioning. Yet, despite its ubiquity, for many, the question remains, what exactly is it? According to Forrester Research, “AI decisioning...

Harnessing the Power of Creating a Single Source of Truth

Introduction In a fast and agile business environment, organizations face overwhelming data and the need to make critical and multiple decisions quickly and accurately. AI-powered decision automation has emerged as a solution to meet this challenge. In this blog post,...

AI Explainability: Why You Need It, Why It Matters

It’s no secret artificial intelligence is transforming business and life in general. AI is empowering organizations to raise productivity, lower costs and broaden horizons. At the same time, human oversight and control is essential. Beyond leveraging machine...

Defeating Fraud with the Power of Comprehensive AI

A century ago, a storeowner could look a customer in the eye and determine whether to extend them credit or accept check payment. Scam artists were notorious. Certainly, the art of fraud detection has advanced more than a bit since, but so have attacks. Global...

Key Takeaways from Insurance Innovators: NORDICS

InRule was on hand at the leading gathering of insurance executives in the Nordics region. Key thoughts from the event: AI explainability is paramount – As public awareness of artificial intelligence has grown, so has the attention of international lawmakers. The...

Key Takeaways from Future Digital Finance

InRule was well represented at Future Digital Finance 2023, an international gathering exploring the cutting edge of digital currency. Some key thoughts from the event: Trust is superseding sales – Banks and Credit Unions are shifting their focus from selling more...

CX Survey: Automating the Customer Experience

In our continuing effort to capture the pulse of consumer attitudes toward automation and AI in general, InRule contracted Boston PR firm PAN Communications. Using the Dynata survey platform, their audit conducted last month reveals striking generational contrasts, as...

Digital Transformation, the New Beginning

Certainly, digital transformation is not a new organizational movement. The term has been in the corporate bloodstream since the emergence of the Internet in the 90s and the smartphone in the 2000s. For most organizations, it’s a concept that’s long moved from the...

Good Beginnings – Decision Inventory

Landscapes paint the big picture. The eye moves along the tips of peaks and the valleys below. Decision inventories function the same. They allow everyone to understand the breadth of what’s in place today and they make it clear what’s missing—especially if half the...

Consumer Attitudes Toward Artificial Intelligence

To capture the pulse of the buying public, InRule Technology® contracted Boston PR firm PAN Communications to survey consumer attitudes toward AI. Key takeaways: Consumers are wary of AI/ML, especially when used to make decisions affecting themselves… 43% of...