Every project needs a north star. When we kick off a “Discovery Workshop” the first step is to agree what that star looks like. Getting there takes time. Our process involves taking the project team through critical assumptions—those things that if true, would mean...

More than half of our rule authors identify as non-developers or business analysts. That’s great news for the business since they are closest to the problem. At the same time, it makes honing your team’s rule authoring practice critical. Decisions (including all of...

Not all business problems are obvious to everyone on the team. Agreeing on problem priority is equally troublesome. Decision management begins with people talking to each other about what’s important. It includes hopes, dreams and the current state of suffering. The...