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No two customers are alike, and nothing knows it better than AI. More and more service businesses, in sectors from airlines to gaming, are realizing real value from using decision automation, supported by powerful machine learning, to manage and enhance their...

It’s no secret artificial intelligence is transforming busines­­s and life in general. AI is empowering organizations to raise productivity, lower costs and broaden horizons. At the same time, human oversight and control is essential. Beyond leveraging machine...

Certainly, digital transformation is not a new organizational movement. The term has been in the corporate bloodstream since the emergence of the Internet in the 90s and the smartphone in the 2000s. For most organizations, it’s a concept that’s long moved from the...