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Smarter Customer Interactions with Multi-Channel Decisioning

Advanced Decision Management with Cloud and Mobile

What if you could make customers happy and grow your business – while reducing the drain on IT?

Multi-channel decision management makes it easy to provide customers with self-service and a customised user experience through the use of business rules. Decision management solutions allow your company to add more value to every customer interaction.

What is a multi-channel decision management strategy? How does it fit with cloud and mobile?

Join Chris Berg, from InRule’s Office of the CTO for a webinar highlighting multi-channel decision management. With over 15 years of experience in the enterprise software space, including positions with IBM, ILOG and Fiserv, Berg has deep domain knowledge in cloud, SOA, and business rules management. He will draw from his expertise in enterprise software development and design as he presents:

  • Approaches for integrating decision management into customer-facing applications;
  • How Cloud and Mobile can optimise decision management;
  • Tips for multi-channel decision management.

The presentation will also feature Robert New, Senior Market Analyst and Product Owner at Travix International, a Netherlands-based, online travel agency serving travellers from more than 25 countries throughout the United Kingdom and Europe. New will detail how Travix International is able to leverage multi-channel decision management to deliver content and pricing based on channel, platform or geography.

Multi-channel decision management makes it easy to meet, and exceed, customer expectations, fostering loyalty and generating repeat and referral business.


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