Data Processor Agreement

PERSONAL DATA PROCESSOR AGREEMENT

(last updated: 2021-04-19)

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Note: This Data Processor Agreement constitutes and integral part of the Subscription Agreement.

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1 PARTIES

This personal data processor agreement (“Processor Agreement”) sets forth the terms and conditions between a customer under the Agreement (“Controller”) and InRule AB (“Processor”), each individually referred to as “Party” and jointly as the “Parties”, regarding processing of Personal Data by the Processor on behalf of the Controller.

2 CONTACT PERSONS

The Parties shall each appoint a contact person with responsibility for the parties’ cooperation with respect to data protection. Any change in contact person or contact details must be notified in writing to the other party.

3. DEFINITIONS

4. PURPOSE AND CONTENT

1. 1. The purpose of this Processor Agreement is to satisfy the requirements of Applicable data protection legislation for an agreement between a Controller and a Processor. The processing must take place in accordance with the requirements set forth in Applicable data protection legislation and in accordance with other requirements and instructions agreed upon in the Agreement, including this Processor Agreement.
   2. An agreement has been signed between Controller and Processor regarding InRule’s services, inter alia in the form of access to InRule Process Automation.
   3. Amendments or supplements to this Processor Agreement must be set forth in writing and executed by both Parties in order to be valid.

5. PROCESSING OF PERSONAL DATA

1. 1. With the aim of protecting the privacy of registered individuals and ensuring that processing of personal data is handled correctly with adequate safeguards, Controller shall provide Processor with basic information concerning the personal data that Controller wishes Processor to
      process. Such information is included in Appendix A.

6. INSTRUCTIONS

1. 1. Processor undertakes only to process personal data in accordance with the Agreement and Applicable data protection legislation.
   2. In the absence of instructions that Processor deems necessary to perform its obligations, Processor shall notify Controller thereof without delay and await instructions.
   3. Processor undertakes not to process personal data for its own purposes.
   4. Processor shall immediately inform the controller if the Processor considers that an instruction violates applicable data protection legislation.

7. THE PROCESSOR’S GENERAL UNDERTAKINGS

1. 1. Processor undertakes to comply with Applicable data protection legislation when processing personal data.
   2. Processor undertakes to take relevant safeguards required for protecting personal data during processing in accordance with Article 32 of GDPR.
   3. Processor undertakes to maintain a generally accepted certification mechanism to prove compliance with the requirements of Article 32 (1) GDPR.
   4. Processor may not transfer personal data to a third country other than following written consent from Controller or in accordance with established standard contract clauses or in accordance with a mechanism that the European Commission considers to guarantee an adequate level of protection.
   5. Processor shall (depending on what Controller chooses) delete or return all processed personal data to Controller or offer Controller the possibility to export personal data after provision of processing services has been concluded.
   6. Processor shall provide Controller with access to all information required to demonstrate that the requirements of Applied data protection legislation have been performed and to facilitate and contribute to audits, including inspections performed by Controller or by any other auditor
      authorised by Controller within the scope of the Agreement. In the absence of special cause, such an inspection shall be performed not more than one (1) time per year.
   7. Processor undertakes to restrict processing of personal data to include only those individuals within its own organisation who require such in order to deliver an agreed delivery level in accordance with the Agreement.
   8. Processor may not disclose personal data or other information regarding the processing of personal data to any Third party other than following prior written consent from Controller, with the exception of occasions when such disclosure may be required by law.
   9. In the event a public authority or other third party requests information from Processor concerning the processing of personal data, Processor shall forward such request without delay to Controller. Where necessary, Processor shall assist Controller in producing information requested by a Third party.
   10. Processor is not entitled to represent Controller or act on its behalf vis-à-vis any Third party except as stated under the item ‘Subprocessor’.
   11. Processor shall notify Controller without delay upon discovery or suspicion of a personal data breach which adversely affects the protection of the personal data.
   12. Processor undertakes to ensure that persons authorised to process personal data have undertaken to comply with confidentiality or are subject to an appropriate statutory duty of confidentiality.

8. SECURITY MEASURES

1. With the aim of protecting Controller’s personal data, Processor undertakes to take and maintain technical and organisational protection measures that are included in the standard offering of agreed services under the Agreement.

1. Processor certifies that Processor’s operations are conducted in a manner which ensures compliance with currently Applied data protection legislation. The Processor undertakes to comply with decisions by public authorities concerning security measures for the handling of personal data.

3. Personal data which, pursuant to GDPR, is defined as Sensitive personal data may not be sent by email from InRule Process Automation. No party is able to guarantee satisfactory protection for sensitive personal data when it leaves InRule Process Automation via email.
4. For the purpose of protecting personal data, Controller undertakes to use applicable embedded and provided security functions in InRule Process Automation. Examples of such functions include deletion routines, confidential form fields and rights structures as regards user accounts in InRule Process Automation. Furthermore, Controller undertakes to comply with advice and recommendations from Processor which are communicated in connection with development of new security functions in InRule Process Automation.
5. In order to ensure that Processor take sufficient security measures, Controller shall be entitled to necessary and reasonable insight into Processor’s operations, systems and personal data processing.

1. Processor undertakes, upon request by Controller, to provide Controller with the information that Controller requires to exercise its supervision.
2. Processor shall be entitled to debit Controller for costs associated with such exercise of supervision.

9. SUBPROCESSORS

New Subprocessors for existing processing
Controller hereby issues a general written approval for Processor to retain another Subprocessor for such processing as performed by current Subprocessors upon entry into the Agreement. Processor shall notify Controller of its intentions to replace a Subprocessor. Upon entry into this Agreement, Processor has executed agreements for the processing of personal data with Subprocessors listed in Appendix B.

Subprocessors for new processing
Processor may not, without Controller’s written consent, retain a Subprocessor for other processing of personal data on behalf of Controller that is not covered by the first paragraph. Such consent shall not be withheld in the absence of objective circumstances as regards the requirements included in this Agreement. In the event Controller does not grant consent to the retention of Subprocessors, Processor shall be entitled, however not obliged, to terminate the Agreement, with the sole consequence being that prepaid subscription fees for the remainder of the contract term shall be refunded.

In those cases where Processor retains a Subprocessor to perform specific processing on behalf of Controller, such Subprocessor shall, through agreement or other legal act, assume the same obligations with respect to data protection as established in the Processor Agreement between Controller and
Processor.

10. RECTIFICATION AND DELETION OF PERSONAL DATA

1. 1. Processor undertakes (in situations in which Controller does not personally have the possibility to engage in processing), at the request and on instructions from Controller, without delay (however within thirty (30) days) to delete or rectify inaccuracies in registered personal data.
   2. Requests and instructions regarding deletion of personal data must be conveyed in writing to Processor.
   3. After Controller has made a written request for deletion of personal data, Processor may only process the personal data as a stage in the deletion process and for backup copying for an additional 30 days.
   4. Upon termination of the Agreement, data (including personal data) for which Controller is responsible shall be deleted. However, all data shall be saved for a further 30 days in backup copies before it may be deemed fully deleted.
   5. Prior to the expiry of the Agreement, Controller shall be entitled to request to receive the personal data in an agreed digitally portable format. Processor undertakes, in the event of readback of backups, to once again delete data that was previously deleted in the service

11. PORTABILITY OF PERSONAL DATA

Processor undertakes (in circumstances in which Controller itself has no possibility to carry out the processing), through a written request from Controller, to provide personal data in (at the time of the request) an agreed format. Processor shall be entitled to compensation for such measures and services
as are beyond the scope of the Agreement.

12. LIABILITY FOR LOSS

In the event any data subject brings a claim against Controller for compensation for damage or loss incurred or if a Supervisory Authority has issued a conditional fine or other administrative sanctions as a consequence of Processor having processed personal data in violation of the Agreement or Applicable data protection legislation, Processor shall compensate Controller for loss incurred. Any obligation to pay compensation is limited in the manner stated in the Agreement.

13. ASSIGNMENT

This agreement may not be assigned without the prior consent of the other Party.

14. TERM

This Processor Agreement shall be valid commencing the date of entry into the Agreement until such time as Processor’s processing of personal data ceases.

15. DISPUTES AND APPLICABLE LAW

The agreement shall be governed by Swedish law. Disputes relating to the Processor Agreement shall be conclusively determined in the manner stated in the Agreement.

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Appendix A

PURPOSE OF THE PROCESSING

Through the Agreement, Controller has been granted the right to use InRule Process Automation with appurtenant services.

Processor is afforded access to the information that Controller has registered in the system.

TYPE OF PROCESSING

Processor will process data in connection with Controller’s use of InRule Process Automation and other provided services including data processing for support and maintenance of services provided.

CATEGORIES AND TYPES OF PERSONAL DATA

 The various types of personal data that Controller may choose to compile and process in InRule Process Automation are primarily:

In addition, Controller has a possibility to upload other personal data (including personal data which, according to GDPR, is defined as Sensitive personal data) in connection with the use of InRule Process Automation. Controller hereby grants Processor the right to process such personal data.

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Appendix B

SUBPROCESSORS

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