For more than 60 years, Kantar Worldpanel has been a recognized global expert in shopper behaviour. Through continuous monitoring, advanced analytics and tailored solutions, Kantar Worldpanel inspires successful decisions by brand owners, retailers, market analysts and government organisations.
Kantar Worldpanel is part of the Kantar Group, one of the world’s largest insight, information and consultancy networks. The Kantar Group is the data investment management division of WPP, a British multinational advertising and public relations company.
Kantar’s platform manages hundreds of thousands of panel members all over the world, with each panel member providing data to the platform on their purchase of food and other goods. The platfrom collects, manages, stores and processes the consumer data before being analysed by Kantar’s client teams. From validation of panelist details, regular communication with panelists, application of incentives to asset management and compliance monitoring, complexity across different countries is a constant challenge for the Kantar’s client teams.
Kantar Worldpanel needed a better way to gain consistency of the process. Additionally, the challenge of maintaining multiple, disparate Panel Management solutions across Kantar’s global offices was compounded by the fact that business rules were embedded in application code, requiring development resources to make changes to the logic.
Kantar’s vision for its platform was to allow its business users, rather than its IT teams, to own and manage the decisions that drive the business. To achieve this, business users needed the ability to modify and test decision logic in real time and execute both as part of the user interface or batch processes. A key step was to centralize data and modernize several disparate legacy systems.
Additionally, Kantar needed a single repository for its decision logic that allowed business users across the globe to view the latest updates. Lastly, Kantar needed a solution that could easily integrate into its platform and with the technologies leveraged by its businesses around the world.
After considering multiple solutions, Kantar selected InRule’s Decision Platform. With many goals and tasks to accomplish, the team decided to use InRule in four main ways: data validation, nightly batch runs, compliance, and workflow.
Kantar wanted to ensure that all its data was accurate and useful. By using InRule for data validation, Kantar has built out decision logic to validate each data point for shopper profiles.
InRule is used for nightly batch runs to calculate shopper demographics. These calculations help determine a range of factors such as shopper incentives, number of household members, addresses, shopper age ranges, BMI for family members, and more.
Kantar also uses InRule for compliance with company data standards and policies, where logic drives panelist behaviour to ensure that data is shared on time, is accurate and relevant. Kantar utilizes InRule to send panelist members notifications via automated text, email and phone call. They also use InRule to schedule in-person meetings and close panelists’ accounts.
Lastly, Kantar uses InRule as a workflow tool. For example, if panelists do not provide accurate or complete data, business rules send notifications back to the individuals and have them revise the information.
Kantar’s use of InRule with its platform provides valuable panelist information that is analysed by the Kantar teams, turned into market intelligence and shared with its clients. The clients leverage this intelligence to increase revenue by understanding buying habits, recognizing trends in consumer behaviour, and measuring the effectiveness of promotional campaigns.
Kantar invested in InRule at the beginning of 2014 to bring consistency to their operations. Since then, the organization has expanded its use of InRule to more than 25 countries, including the UK, France, Spain, Portugal, Mexico, Thailand, Taiwan, Malaysia, Vietnam, Philippines, South Korea, China, UAE, and Saudi Arabia. Kantar offices in South America and Africa also leverage the platform that is powered by InRule.
As use of InRule expanded across Kantar’s offices around the world, it became apparent that by providing teams with the ability to copy and share decision logic between countries and across teams made brought new levels of consistency and collaboration.
Kantar also cited several other benefits since implementing InRule, including time savings and transparency. “Decision logic examining the number of purchases by a panel member could take six weeks to change before,” says Michael Wood, Global Development Director. “Now we can make changes within a day.”
“Logic visibility was critical for us,” says Wood. “Once our business users could see what the logic was actually doing, the whole pace of change radically improved.”
“We wanted to put the power in the hands of the business,” says Wood. “With consistent processes, decision sharing and quick start-up, we’re well on the way.”
“Decision logic examining the number of purchases by a panel member could take six weeks to change before, now we can make changes within a day.”Michael Wood,
Global Development Director