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Process Automation Support and Customer Success Management (CSM)

We follow you along the entire journey!

For user support, investigation of incidents and errors, etc. contact support:

[email protected]

031-745 47 50

Weekdays without weekends 08.00-17.00


Our dedicated support team is on hand to help you with user support, troubleshooting and more technical questions. Support can usually answer your questions themselves, and otherwise makes sure to connect the right skills and find out what is required for your question to be resolved. Standard support is included in your subscription/license agreement and, if necessary, it is possible to supplement with tailored support agreements designed according to your organization’s wishes.

If you are logged into our cloud service Barium Live, you also have access to the Startguide and HelpCenter from the menu.

Customer Success Management (CSM)

When you succeed, we are satisfied! We want you to get maximum value from your investment in BariumLive, so feel free to chat with us about how we can help you reach your goals.

Our Customer Success Managers are there for you throughout the journey and handle your questions in our organization. We strive for continuous dialogue and long term relationships – from the moment you decide to work with us, through the implementation of your first solutions, then during the management and further development of your process applications and also through the phasing out if you still decide to go further.

Contact CSM when you have views on something that needs to work better, ideas about new areas of use, need for more licenses or need help finding the right person to discuss with. If you already have an established CSM contact, it is of course fine to call or email directly, otherwise you can easily reach us at [email protected].


Exceptional Opening Hours for 2022

  • 2022-01-01, New Year’s Day
  • 2022-01-06, Thirteenth Christmas
  • 2022-04-15, Good Friday 
  • 2022-04-17, Easter Sunday 
  • 2022-04-18, Easter Monday
  • 2022-05-01, May Day
  • 2022-05-26, Ascension Day
  • 2022-06-05, Pentecost
  • 2022-06-06, Sweden’s national day
  • 2022-06-24, Midsummer Eve
  • 2022-06-25, Midsummer Day
  • 2022-11-05, All Saints’ Day
  • 2022-12-24, Christmas Eve 
  • 2022-12-25, Christmas Day 
  • 2022-12-26, Boxing Day
  • 2022-12-31, New Year’s Eve