InRule for retail

Retailers depend on automation to keep pace with changing customer expectations, shifting demand, and complex supply chains. InRule’s automation capabilities help retailers personalize offers, optimize inventory and replenishment, and ensure decisions are explainable and compliant. By combining rules, workflows, and predictive models, retailers can adapt quickly to market conditions while delivering consistent outcomes at scale.

Challenges for retail

Retailers need to adapt pricing, promotions, and supply chains in real time while protecting against fraud and delivering consistent customer experiences.

Dynamic pricing pressure
Dynamic pricing pressure

Rapid shifts in demand and competitive pressures require constant pricing adjustments, with high risk of mispricing.

Inventory and supply chain volatility
Inventory and supply chain volatility

Global logistics complexity and demand swings create costly errors, delays, and compliance gaps.

Fraud and order risk
Fraud and order risk

Rising online fraud requires explainable, real-time checks that balance speed with accuracy.

Customer experience demands
Customer experience demands

Customers expect instant, personalized offers with no delays or errors, leaving little room for manual processes.

Testimonials

What our clients are saying

Lee Company (facilities services)
Lee Company (facilities services)
Director of IT
“We’re still early in our journey with InRule and have so many more processes we can optimize with automation.”



Alabama Department of Public Health
Alabama Department of Public Health
Senior Manager
"InRule is in a class of its own. The BRMS is very intuitive, easy to use, and performs great. The best part is the after-sales support … they value customer success."


Fortegra Financial
Fortegra Financial
Director of Application Development
"With InRule, we’ve seen specific evidence of better decisions."





Essity
Essity
Dana Chris Reaves, Director of IT
“The most important factor in choosing InRule’s platform was its ability to capture all the different data sets … turning it into actionable insights and dashboards. … flexibility … was a true game-changer.”


Residential Earthquake Insurance Company
Residential Earthquake Insurance Company
VP Information Systems
"By utilizing the InRule rule authoring tools across our development and business departments we have been able to eliminate a lot of ambiguity between what the business users want and what the developers deliver.”


Toi-Toys
Toi-Toys
Bart Daams: Regulatory Affairs & Compliance Manager
"An unexpected benefit was the transparency in locating a specific product in each step of the process … we now just look in InRule and immediately discover its whereabouts. With manual ways of working … you’re bound to miss steps … InRule helps ensure full compliance."

Driving real-time retail decisions with InRule

InRule powers dynamic pricing, promotions, supply chain approvals, and fraud prevention with rules, workflows, and predictive models. Analysts can trust their rules by adjusting promotions directly, operations teams manage approvals through lists and forms, and IT oversees audit-ready execution. With testing and versioning, retailers test effectively and deploy with confidence, ensuring pricing and operations stay aligned with demand.

Deliver personalized, real-time, and consistent retail decisions

Automation in retail supports both customer-facing and back-office processes, ensuring that promotions, pricing, and operations are efficient, explainable, and auditable.

Dynamic pricing and promotions

Apply rules to adjust prices and offers based on inventory, demand, and customer behavior. Analysts can change logic safely, reducing mispricing risk while keeping pricing decisions transparent.

Supply chain workflow

Model vendor checks, approvals, and replenishment steps. Lists and forms guide work, while integrations keep ERP and order systems in sync without manual handoffs.

Fraud and order checks

Evaluate customer orders against thresholds and patterns then route exceptions for review.

Regulatory compliance

Externalize decision logic and keep full trace of changes and executions. Reports and version history make reviews faster and easier.

FAQ

Real questions. Real answers. Top questions from our community

Which retail processes are most often automated?

Common areas include pricing, promotions, supply chain approvals, inventory replenishment, order validation, and fraud detection.

How does automation support personalization?

 Rules can apply customer segmentation and behavior data to tailor offers and promotions. Predictive models add insights, while rules provide guardrails to keep decisions explainable.

Can automation improve supply chain resilience?

Yes. Rules ensure vendor compliance and trigger replenishment or approval workflows, while predictive inputs forecast demand to reduce stockouts and delays.

How does automation help with fraud prevention?

Rules enforce thresholds and validation steps, while models flag unusual patterns. Together they make fraud detection both effective and explainable.

How does automation affect the customer experience?

Customers get fair, consistent pricing, faster order processing, and relevant promotions — while teams maintain compliance and operational accuracy.

What should I look for in a retail automation platform?

Look for business-friendly modeling, BPMN process modeling with lists and forms, testing and trace for audits, integrations with order and supply systems, and deployment controls for safe, rapid changes.

Resources

Explore the platform in action

Explore real-world examples of how organizations use InRule to unify rules, processes, and data. Read articles, watch webinars, and access expert insights on building transparent, adaptable automation.

Personalize offers and pricing in real time